Archive for the ‘SaaS’ Category

Product Managers Beware – Misaligned Incentives May Be Holding Up New Features in Your New SaaS Implementation

As I wrote in some of my earlier postings, the SaaS world differs greatly from the standard packaged and installed software.  The basic ideas are the same, but there are many organization, technology and budget differences that can trip up any product manager.  Let’s take a look at this scenario… You sold your management on […]

Service Level Agreements in a Software as a Service World (1/2)

In my last posting, I mentioned that I would elaborate on Service Level Agreements and how they affect the Product Manager.  Product Managers have to be proactively engaged in the definition of the SLAs.  If the SLA is not managed properly, you may put your own company at risk. We have been at a customer […]