Author Archive

How Playtech dominated the gambling and financial trading industries

Playtech is one of the world’s leading casino software developers. Established in 1999, the company now trades on the London Stock Exchange and offers its partners a huge range of online and mobile games and betting options, including casino, bingo, online pokies, poker, sports betting, fixed odds and live games. Online pokies is probably the […]

Millennials shunning traditional employment

The baby boomers might not like it, and even Generation X are known to be less than thrilled with it; why are so many millennials shunning traditional employment and jobs, and going into business for themselves? With so many entrepreneurs and freelancers out there, surely there must be something the older generations just don’t see? […]

Managing by Influence

I used the following text as a base for my presentation at the recent ProductCamp in Chicago on June 19. The presentation is available here. In the knowledge economy, many of us are responsible for one or several  products, services, projects or initiatives. We are held accountable to get things done, but we often do not have the […]

Product Managers Must Feel The Pain

Customer pain points are a good way to start an investigation about new products or even a major feature of your new release. Granted, and to paraphrase Henry Ford, customers familiar with horses won’t think to ask you about a car, but it is a starting point. The sales force is an invaluable source of […]

Service Management For Product Managers

In my consulting practice, I have been working a lot lately to define a service line for one of my clients.  It’s a strategic content generation service that we are packaging as a standardized, multi-customer offering. I find that it has a lot of the same high-level needs that a product might have – pricing, packaging, […]